A few weeks ago, I had the opportunity to interview Simon Mainwaring, the author of “We First,” at Social Good Summit. If in the past, brands controlled the conversation. With social tools at people’s disposal, that is no longer the case.
Game changing: We First
The use of social tools changed how consumers view their relationships with brands. (even for those that do not fall under the category of big brands, i.e. business or people – like you and I) Because consumers now have the power to drive ‘the’ conversation.
So we talked about how connected citizens – those who are actively sharing their values via various social networks like Twitter, Facebook, etc. – choose to communicate with brands.
Some of the things that we discussed:
– The power of connected citizens.
We saw what’s happening in Egypt, Tunisia, Bahrain how people are reaching out despite the state of oppression in communicating the value of what they care. In the business world, for example, citizens’ participation in Pepsi Refresh Project. This is a project, where anyone with an idea can get their initiative funded.